Angry Letter

94-1008 Palaiki St.

Waipahu, HI, 96797

Nov 25, 2012

Kapolei Hale

1000 Uluohia St

Kapolei, HI 96707

Dear City and County of Honolulu: Department of Planning & Permitting,

My Grandparents have been adding on to their house, as they’ve been wanting to put it on the market. Recently, they built a cement patio that required a building permit. The application forms were easily accessible through the online website, as was filling the forms out. (Which we greatly appreciate)

But, we had some problems in physically turning in the applications for approval. Last month, we visited the Kapolei branch in hopes of quickly submitting our forms. We were pleased to have an office nearby as we were planning on doing several other construction projects. When we arrived at the DPP, however, we were surprised to see an extremely long line. There was more than one attendant, which helped move the line along, but not by much. I understand that it might be too costly to hire more attendants, and that’s why I think you should invest in other methods. Many other places offer online document submission services that are very quick and efficient. Law abiding citizens should not have to wait in line for 3 hours just to submit an application form.

Luckily, our attendant was very helpful and friendly and did her best accommodate us. She was very understanding, and apologized for the wait. If waiting this long was occasional, we would have been fine with it, but this occurred consistently in the weeks that came.

I have no problems with applying for building permits, I just believe that it should be much, much easier.

Sincerely,

Dustin Palea