94-1008
Palaiki St.
Waipahu, HI, 96797
Nov
25, 2012
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Kapolei Hale
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1000 Uluohia St
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|
Kapolei, HI 96707
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Dear
City
and County of Honolulu: Department of Planning &
Permitting,
My
Grandparents have been adding on to their house, as they’ve been wanting to put
it on the market. Recently, they built a cement patio that required a building
permit. The application forms were easily accessible through the online
website, as was filling the forms out. (Which we greatly appreciate)
But,
we had some problems in physically turning in the applications for approval. Last
month, we visited the Kapolei branch in hopes of quickly submitting our forms.
We were pleased to have an office nearby as we were planning on doing several
other construction projects. When we arrived at the DPP, however, we were
surprised to see an extremely long line. There was more than one attendant,
which helped move the line along, but not by much. I understand that it might
be too costly to hire more attendants, and that’s why I think you should invest
in other methods. Many other places offer online document submission services
that are very quick and efficient. Law abiding citizens should not have to wait
in line for 3 hours just to submit an application form.
Luckily,
our attendant was very helpful and friendly and did her best accommodate us.
She was very understanding, and apologized for the wait. If waiting this long
was occasional, we would have been fine with it, but this occurred consistently
in the weeks that came.
I
have no problems with applying for building permits, I just believe that it
should be much, much easier.
Sincerely,
Dustin
Palea
